Česky (CZK)Shipping and payment
Shipping
We ship international orders with GLS. You can choose delivery to a GLS Parcel Box or delivery directly to your address.
Free shipping on all orders over €99.
Free shipping is applied automatically during checkout when the order value reaches €99.
GLS Parcel Box
Delivery to a selected GLS Parcel Box or collection point.
Free over €99
GLS Home Delivery
Delivery by courier directly to the address provided in your order.
Free over €99
Payment
You can pay securely online by credit or debit card or through supported online banking payment buttons. Cash on delivery is not available.
Credit or debit card
After completing your order, you will be redirected to the secure ComGate payment gateway. Enter your card details and confirm the payment using the verification method required by your bank. After the payment is completed, you will be redirected back to our online store.
More information about card payments
No additional feeOnline banking payment buttons
Select your bank on the ComGate payment gateway. You will then be redirected to your bank's online or mobile banking service, where you can review and confirm the prepared payment. After confirmation, you will be redirected back to our online store.
More information about online banking payments
No additional feeComGate payment gateway
The online payment gateway is provided by ComGate Payments, a.s.
Further information about the payment gateway and supported payment methods is available on the ComGate payment gateway website .
Card payment process
Card payments are processed through the secure ComGate payment gateway. The customer enters their card number, card expiry date and security code directly on the payment gateway. The payment may also require confirmation through 3D Secure authentication provided by the customer's bank.
Online banking payment process
When paying using an online banking payment button, the customer selects their bank and is redirected to the bank's online banking service. The payment details are prepared automatically, and the customer reviews and confirms the payment in their banking application.
Payment enquiries and complaints
For questions or complaints concerning a payment processed through the ComGate payment gateway, please contact:
ComGate Payments, a.s.Gočárova třída 1754 / 48b
Hradec Králové
Czech Republic
Email: platby-podpora@comgate.cz
Telephone: +420 228 224 267